Patient Reactivation

Turn Dormant Patients Into Active Revenue

Most practices have hundreds of patients who stopped coming back and were never asked to return. We run the sequence that asks them — on a schedule, not when someone remembers.

What's Included

Everything you need — built, configured, and running before go-live.

AI Outbound Calling for Lapsed Patients

Automated AI calls reach out to patients who haven't visited in 90+ days with personalized re-engagement.

Smart Segmentation (Cold / Warm / At-Risk)

Patients are automatically segmented by recency and value so outreach is prioritized and personalized.

7-Touch Sequence (Call → SMS → Email → Final Offer)

A structured multi-channel sequence that maximizes response rates across every communication channel.

Personalized Treatment Messaging

Treatment-specific outreach like 'Your Botox touch-up is overdue' drives urgency and relevance.

Monthly Reactivation Performance Report

Full visibility into patients contacted, appointments booked, and revenue recovered each month.

Frequently Asked Questions

How does AIvance identify which patients to reactivate?

We integrate with your CRM or scheduling software and automatically flag patients who haven't visited in 90+ days. Segmentation is based on recency, treatment history, and lifetime value.

What does the 7-touch sequence look like?

It starts with an AI phone call, followed by SMS messages, personalized emails, and a final limited-time offer. Each touch is spaced strategically to maximize response without overwhelming the patient.

How is patient data handled on outbound calls?

Outbound calls are routed through HIPAA-eligible telephony covered by a signed vendor Business Associate Agreement, and we execute a BAA with you before go-live. No PHI is stored beyond what is needed for appointment management.

How do we measure what the campaign produced?

Every contact, reply, and booking is tracked. We report patients contacted, appointments booked, and revenue attributed to the campaign — measured, not estimated.