Patient Reactivation

Turn Dormant Patients Into Active Revenue

The average medspa has 400–1,200 dormant patients worth $15K–$40K in recoverable revenue. We bring them back — automatically.

A single reactivation campaign to 500 dormant patients typically recovers $15,000–$40,000 in bookings within 30 days.

What's Included

Everything you need — built, configured, and running in 14 days.

AI Outbound Calling for Lapsed Patients

Automated AI calls reach out to patients who haven't visited in 90+ days with personalized re-engagement.

Smart Segmentation (Cold / Warm / At-Risk)

Patients are automatically segmented by recency and value so outreach is prioritized and personalized.

7-Touch Sequence (Call → SMS → Email → Final Offer)

A structured multi-channel sequence that maximizes response rates across every communication channel.

Personalized Treatment Messaging

Treatment-specific outreach like 'Your Botox touch-up is overdue' drives urgency and relevance.

Monthly Reactivation Performance Report

Full visibility into patients contacted, appointments booked, and revenue recovered each month.

Frequently Asked Questions

How does AIvance identify which patients to reactivate?
We integrate with your CRM or scheduling software and automatically flag patients who haven't visited in 90+ days. Segmentation is based on recency, treatment history, and lifetime value.
What does the 7-touch sequence look like?
It starts with an AI phone call, followed by SMS messages, personalized emails, and a final limited-time offer. Each touch is spaced strategically to maximize response without overwhelming the patient.
Is outbound AI calling HIPAA compliant?
Yes. All outbound calls are routed through HIPAA-compliant telephony, and we execute a BAA with every client. No PHI is stored beyond what's needed for appointment management.
What kind of results can we expect?
A single reactivation campaign to 500 dormant patients typically recovers $15,000–$40,000 in bookings within 30 days. Results vary by practice size and patient base.

Recover revenue that's already in your database.

Your dormant patients are worth more than you think. Let AI bring them back automatically.

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HIPAA Compliant